At OLEZIFY, we want you to be satisfied with your purchase. If you are not completely satisfied with an item, you may be eligible to request a return or refund according to the terms outlined below.

1. Return Eligibility

Customers may request a return for eligible products within 30 days of delivery. To qualify, the item must generally be unused, unwashed, undamaged, and in its original condition and packaging.

Items that have been used, washed, damaged, altered, or returned without their original packaging may not qualify for a return.

2. How to Request a Return

To request a return, please contact OLEZIFY at info@olezify.com and provide your order number, the product you wish to return, and the reason for the return.

Our customer service team will review your request and provide return instructions if the item qualifies under this policy. Please do not send items back before receiving return instructions.

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact OLEZIFY as soon as possible after delivery.

We may request photographs or other information to help us verify the issue. Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

4. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, clearance, or other applicable restrictions.

Items that have been washed, used, damaged by the customer, or altered after delivery may also be excluded from return eligibility. OLEZIFY reserves the right to determine whether an item qualifies for return based on its condition.

5. Return Shipping Costs

Unless the item received is defective, damaged, or incorrect due to an error by OLEZIFY, the customer may be responsible for the cost of return shipping.

For approved returns caused by an OLEZIFY error or an eligible defective or damaged product, OLEZIFY may provide appropriate return shipping assistance.

6. Refund Processing

Once an approved return is received and inspected, OLEZIFY will determine whether the product meets the return requirements.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.

7. Refund Amounts and Exceptions

If a return is approved, the eligible purchase amount will be refunded according to the circumstances of the return. Original shipping charges may not be refundable unless required by applicable law or the return is the result of an OLEZIFY error.

If a returned item does not meet the eligibility requirements, OLEZIFY may decline the refund or contact the customer regarding the available options.

8. Policy Changes and Contact

OLEZIFY may update this Refund & Returns Policy from time to time to reflect changes in our business practices or applicable requirements. The latest version will be published on olezify.com.

If you have questions about returns, refunds, or an existing order, please contact us using the information below.

Contact Information

Website: Olezify LLC
Email: info@olezify.com
Address: 11200 Fuqua St Ste 500, Houston, TX 77089
Phone: +1 8322853881
Return Address: 11200 Fuqua St Ste 500, Houston, TX 77089